Terms & Conditions
Note – For the purpose of this document Curious Creatures Photography shall be referred to as CCP. The visitor to the site or the individual (whether representing an organisation or not) who orders an image shall be referred to as the Client.
1) APPLICABLE LAW
a) The laws of England and Wales shall govern this agreement. These Terms and Conditions shall not be varied except by agreement in writing.
b) In the event of any conflict between these terms and conditions (including those relating to the time of payment) and those issued or submitted by the Client and in the absence of any contrary agreement in writing these Terms and Conditions shall prevail.
2) BOOKING FEE
a) By booking with CCP you enter into a contract and have therefore agreed to abide by the terms and conditions.
b) Booking fees taken for newborn, baby, or family portrait sessions are non refundable except in the event CCP cancels the booking. lf a booking is made via an online booking system, and no suitable date can be arranged for the chosen session after consultation, then a refund will be given.
3) REFUND POLICY FOR FULL NEWBORN EXPERIENCE
CCP will fully refund the booking retainer fee in the event Client is not willing to purchase any images. This is not applicable to any other kind of session (eg mini session, or where images are included in the fee), and not applicable to clients who choose an online gallery to view their images remotely.
4 )IMAGES ONLINE
a) It is illegal to attempt to download, or to attempt to remove a watermark from, any image taken and posted online by CCP for any reason. Should an image online be saved via any means, and used elsewhere without the written permission of CCP, whether the copyright has been removed or not, a copyright infringement fee of £1000 per image will be applied to avoid court action, and must be paid within 28 days.
5) FULFILMENT OF OBLIGATIONS
a) CCP shall not be liable to the Client for any failure, in whole or in part, to fulfil its obligations where failure arises as a result of an event or circumstances beyond its control, which may include (but are not limited to) equipment failure, inclement weather, illness or injury.
b) The Client understands and accepts that the photographic coverage will be as CCP’s professional expertise determines. Special requests are not binding instructions although every effort is made to comply with the Client’s wishes.
c) In the unlikely event of total photographic failure or cancellation of the contract by either party or in any other circumstances the liability of one party to the other shall be limited to the total value of the contract. Neither party shall be liable for indirect or consequential losses.
d) If Client fails to read the supplied PDF brochure, and therefore fails to carry out required preparations prior to a newborn session, CCP will not be held responsible for any resulting reductions in quality or quantity of images supplied.
e) If Client is more than 30 minutes late for a session without communication the session is cancelled and no refund will be given on any session fee paid. A full session fee will need to be paid to rebook.
6) CAKE SMASH SESSION
a) It is the client’s responsibility to inform CCP of any food allergy or intolerances the clients baby has prior to ordering the cake. CCP will not be held liable for any adverse effect or illness the baby may suffer as a result of an allergy if the Client did not inform CCP. By signing the Cake Smash contract you waive all rights to sue CCP if any illness results due to lack of information given to CCP by the client.
7) PRINTS
a) All images produced by CCP are done on a fully calibrated monitor, and all prints will be a true reflection of the editing carried out by CCP. CCP will not be held responsible for variances in images caused by clients viewing images on non calibrated screens or monitors. To ensure images are seen as intended it is advised that client views them at CCP studio.
b) All prices are subject to change without notice by CCP. No consideration will be given to previous clients regarding product pricing, availability, package structure, or session fees.
8) PREVIEWS/PROOFS
a) Although CCP will do its best to produce more proofs than discussed with the Client there is no guarantee that any particular number of proofs will be produced.
9) IMAGE PRODUCTION AND HANDLING
a) Save as otherwise agreed between the Client and CCP, CCP shall be entitled to use its judgement regarding the style and artistic input in the production of pictures. This includes but is not limited to locations, poses and number of images taken. Due to the vagaries of weather and the willingness of subjects it may not be possible to capture all the pictures requested, or images to the clients full expectations. In the event of unco-operative children at a session of any kind, for any reason, CCP may not be able to capture any, or all the images the Client may have requested or expected. The Client is responsible for all children at all sessions.
b) CCP fully edits all images before presenting to Client. Additional edits are carried out at the discretion of CCP, and CCP reserves the right to charge the Client for additional editing to cover time involved, at a rate of £80 per image. Any additional edit requests MUST be raised by Client at the proofing stage. Requests not raised at proofing stage will not be considered once products have been ordered.
c) lf the Client does not view or purchase images within two months of the session without arrangement, CCP will assume they are not wanted and will delete all files.
10) COPYRIGHT & REPRODUCTION
a) Copyright is retained by CCP at all times throughout the world. No image can be copied, scanned or reproduced in any form whatsoever without the prior consent of CCP. This includes saving, screen grabbing and downloading from Facebook or other social media.
b) The Client may not alter or add to or manipulate a picture by means of computer or any other technique or reproduce a picture in whole or in part as an element within, or as a montage with, another picture without CCP’s written permission.
c) Permission to reproduce a picture is granted to the Client by CCP only when a fee for the reproduction has been agreed with CCP and an invoice has been issued by CCP and paid in full by the Client to CCP.
d) In the event of unauthorised reproduction, the Client shall pay by way of liquidated damages to CCP an unauthorised use fee of £1000 per image, or double the standard reproduction fee for the use concerned, whichever is the greater.
e) The right to reproduce a picture granted by CCP is personal to the Client and may not be assigned to any third party without CCP’s prior written consent.
f) The Client will fully indemnify CCP against any unauthorised reproduction of a picture submitted to the Client made by any third party as a result of or arising out of any breach by the Client of any of these terms and conditions (including but not by way of limitation the Client allowing a picture or a copy thereof to come into the possession of a third party without CCP’s prior written consent).
11) IDENTIFICATION
a) While CCP has taken reasonable care to correctly identify, caption and orientate the pictures, it does not accept any liability for loss or damage incurred by the Client or any third party caused by any errors.
12) RECEIPT OF PICTURES
a) The pictures are presumed to have been received in good condition unless the Client notifies CCP in writing of any discrepancy or error within 14 days of receipt.
13) COOLING OFF PERIOD
a) There is a 14 day cooling off period where Client many cancel any booking from the day CCP acknowledges receipt of the booking fee.
b) Because of the bespoke nature of photography, and because the supply of the photographs has been made to the Client’s personal specification, (i.e. image number, print size, frame style, etc.), the Client does not have the right to a cooling off period, refund or exchange on products of any kind once the order has been placed.
c) By placing an order with CCP you are committing to buy the ordered products.
14) RETURNS POLICY
a) Incorrectly supplied items and items of poor quality can be returned and will be replaced at no extra charge to the Client.
b) Faulty items should be posted to Curious Creatures Photography, Room 2, 2nd Floor The Old Granary, Blewett’s Wharf, Malpas Road, Truro TR1 1QH. The Client is responsible for any costs associated with return postage.
c) Returns will not be considered for incorrectly ordered items or items ordered in error.
d) No return, exchange or refund is available on any item once the image proof has been approved, and an order placed.
15) USE OF PICTURES
a) CCP retains the right in all cases to use the pictures in any manner at any time throughout the world for the purposes of sales, advertising or promotion, of its work.
16) MODEL RELEASE
a) Unless specified in writing, CCP makes no claim or warranty as to the existence or validity of connected therewith model or other releases in respect of the pictures or as regards the reproduction by the Client of any names or trade marks depicted in the pictures. It is the Client who must satisfy himself that all necessary rights, releases or consents required for reproduction have been obtained.
17) IF ANY PROVISION OF THIS AGREEMENT IS HELD TO BE INVALID OR UNENFORCEABLE UNDER THE LAW, THE VALIDITY OF THIS AGREEMENT AS A WHOLE SHALL NOT BE AFFECTED, AND THE OTHER PROVISIONS OF THE AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT.
18) CAMERA POLICY
Cameras, camera phones, camcorders or any other recording equipment is NOT permitted during any session, either in the studio or on location, without the express permission of MRP.
19) PRIVACY POLICY
CCP will never share, or allow to be accessed, shared or distributed, any personal or contact information of any client or enquiry obtained by any means. ALL contact information is protected on secure systems and password protected at all times. Read the full privacy statement.
22) GIFT VOUCHERS
a) Gift vouchers purchased from CCP are only valid for 12 months from date of purchase unless otherwise specified.
b) Gift vouchers cannot be exchanged for cash and are non transferable. No refunds will be given. Read the full gift voucher conditions.
23) ONLINE GALLERIES
a) Online galleries will be live for 24 hours ONLY at a time Client agrees. All orders must be decided during this time.
b) The first reopening of online galleries will incur an admin charge of £25. Reopening of galleries after this will incur a charge equal to the lowest available digital package, payable towards the final order.
24) COVID-19
a) All bookings made from 24th March onwards are subject to government guidelines regarding Covid 19. Should your session be unable to go ahead, it will be swapped for an age appropriate session of equal value as soon as it is safe to do so.
b) While every safety precaution is taken to minimise risk, by placing a booking Client accepts that CCP will not be held responsible for any infection of COVID-19 after Clients session of any kind.